We're excited that you've chosen to place an order with us! Here's what you can expect when it comes to delivery times:

If you place your order today, we'll process it within 4 working days. This includes the time it takes for us to carefully prepare and package your order. However, please keep in mind that the estimated delivery date will depend on several factors.

These factors include our processing time, your location, and the transit time of the delivery company. We'll do our best to give you an estimated delivery date when you place your order, but please keep in mind that delivery company delays or placing an order on a weekend or bank holiday may push this date back.

To make sure you stay up-to-date on your order's progress, we'll provide you with a tracking number once your order has been shipped. You can use this tracking number to follow your order's journey from our warehouse to your doorstep.

If you have any questions or concerns about the delivery of your order, please don't hesitate to contact us. We're here to help and want to make sure you're completely satisfied with your purchase.

We want you to be completely happy with your purchase from our website. However, we understand that sometimes things don't quite work out as expected. That's why we have a simple and straightforward return policy.

You have 14 days from the date of delivery to return any item(s) for a refund or exchange. We do have some exclusions to this policy, so please check the product page or contact us if you're unsure.

To start the return process, please contact us within 14 days of delivery to request a return authorization. We'll give you all the information you need to get the item(s) back to us.

Please keep in mind that you are responsible for covering the cost of return postage. We recommend using a trackable shipping service to make sure your return arrives safely and on time. If the item is returned to us in anything less than its original condition, we may need to adjust the refund amount.

We'll process your refund or exchange as soon as we receive the item(s) back. If you have any questions about our return policy or need any assistance, please feel free to reach out to us. We're here to help!

If your product arrives damaged, just snap some photos of the damage and send them our way. We'll take care of the rest, including arranging for a package pickup at your home and coordinating with the delivery company to make things super convenient for you.

Once we receive the damaged product, we'll work with you to arrange for a replacement as quickly as possible. Our top priority is to make sure that you're completely satisfied with your purchase and that you receive a product that's in perfect condition.

So don't worry about a thing! We've got your back and are here to help with any questions or concerns you may have. Thanks for choosing us and happy shopping! =)

At Maloo, we understand that everyone has unique tastes and preferences. That's why we offer the option to personalize our products with a custom engraving. Whether you want to add your name, a special date, or a meaningful quote, we're here to make it happen.

To get started with your customization request, simply reach out to us and let us know what you have in mind. We'll work with you to create a design that meets your specifications and ensure that you're completely satisfied with the final product.

Please note that customizations may require additional processing time, so be sure to factor that into your delivery timeline. We'll do our best to keep you informed throughout the process and make sure that your personalized product is delivered to you in a timely manner.

If you have any questions or concerns about our customization process, don't hesitate to get in touch with us. We're here to help you create a one-of-a-kind product that you'll love for years to come.

The swing and caddy tray are finished with a high-quality waterproof oil/wax coating that provides excellent protection. To ensure the longevity and functionality of your swing, it's important to take good care of it.

The cutout part of the Maloo Yoni Spa Stool is made through a process that may leave minor deformities on the material. However, any potential cracks that may have formed during the cut are processed and filled with the appropriate filling as much as possible. The fit of the cutout drop into the chair is as tight as it can be, and the gap is the same thickness as the cutting apparatus. While minor imperfections may be present, we ensure that they do not affect the functionality or overall aesthetic of the stool.

The hooks are coated with a powder coating. To maintain the appearance and functionality of the hooks, it is recommended to clean them with mild detergent soap and water. Harsh chemicals and solvents should be avoided as they can damage the finish. With proper care and maintenance, your powder-coated steel hooks can last for a long time.

The Maloo holder is recommended for a maximum weight of 5kg. However, the weight capacity may vary depending on the type of wall it is mounted on. Plasterboard or older walls may not support more than 5kg, whereas newer walls made of concrete or brick can withstand more weight. To ensure safety, an additional hole can be drilled in the holder to mount it with three screws instead of two. Please let us know if you require this modification.

The Maloo Yoni Spa Stool is made of natural wood that has not been industrially processed, making it safe and skin-friendly to use. This natural material is also responsive to changes in temperature and humidity.

The final coating of Maloo is made of oil and wax, providing natural protection without leaving greasy stains on furniture or walls. To care for it properly, regularly clean the holder's surface with a damp cloth to prevent dust accumulation. Then, use a dry cloth to wipe it dry. Finally, place the holder in a location where it is not overly exposed to moisture or direct sunlight.

We want to remind our customers that when ordering products from international sellers, it's important to keep in mind that customs and import taxes may apply to your order, and as the buyer, you may be responsible for paying these fees. We understand that this can be frustrating, but please know that these fees are determined by the destination country and are not within our control.

We also want to let you know that customs clearance procedures can sometimes cause delays in the delivery of your order. We know waiting can be tough, but rest assured that we are doing everything we can to ensure your order is processed and shipped as quickly as possible.

If you have any questions about customs or import taxes, we recommend reaching out to your local customs office for more information. And as always, if you have any questions or concerns about our products or shipping policies, please don't hesitate to contact us. We're here to help!